TechnicalSupport Engineer providing 1st and 2nd line support to the Infrastructure team. The role will take responsibility for support service that meets the needs of the business, within a regulated industry. Configuration, installation ... Bespoke software, Day-to-day user support, including phone and site visit support. Communication systems support. Phone system, Voicemail system, desktop faxing, and Video conferencing. Infrastructure support. Backup operator. System health