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- Revolution Recruitment Group
- From £38,000 to £38,000 per year + c£38,000
- Job term
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- Full time
Senior IT Helpdesk Technical Engineer - IT Managed Services
Shoreham-by-sea, West Sussex
The Senior IT Helpdesk Technical Engineer Opportunity:
We are a well-established IT and Technology company with offices in Shoreham-by-sea, West Sussex and London.
The Senior IT Helpdesk Technical Engineer position is the most senior technical role within the Service Desk team, responsible for escalation of incidents from the 2ND/3RD line Service Desk team, specifically focusing on dealing with major incidents and re-occurring incidents through problem management. It will also be responsible for on-boarding new customers, including site surveys and strategy recommendations via the management team.
Senior IT Helpdesk Technical Engineer Role:
This role will also be responsible for reviewing and accepting work being handed over by the project team, including configuration review, documentation and support process reviews. As well as being responsible for support of internal IT systems, including hosted solution platforms provided to customers.
This role will be significantly customer facing, so excellent communication skills and ability to interact with customers of all levels is imperative. Although primarily an office based role, there will be travel, for which, a vehicle will be provided as required.
The candidate must meet the following criteria:
> Must have previously worked for a computer dealer/reseller
> An extensive comprehensive understanding of IT and IT terminology including:
-- VMWare, including vCentre(vDRS, centralized storage, etc)
-- iSCSI/SAN technologies
-- VLANs, both port and tagging.
-- Specific experience of Sonicwall Firewalls/GMS
-- StorageCraft backup solutions
-- Windows 2003/2008/2012 server, including SBS 2003/2008/2011
-- Active directory management, Group Policy, DHCP, DNS, etc
-- Exchange 2003,2007 and 2010 server,
-- Citrix XenApp/XenDesktop
-- Most popular anti-virus products, i.e. McAfee, Symantec etc,
-- An excellent understanding of firewalls, routers, switches etc,
-- Backup solutions, i.e. Backup exec, Storage Craft
> Possess a willingness to learn and co-operate as part of a team
> Have confidence working in a busy often hectic environment
> Excellent telephone manner is required along with friendly customer service skills
> Attention to detail
> A logical approach to problem solving coupled with common sense,
> Good communication, literacy and organisational skills,
> Punctuality, staff must be ready to work by their start time and willing to be flexible with their working arrangements,
> Ideally live within a 25-mile radius of the office,
> Be able to work a 9:00am to 17:30pm and additional hours as required by the role, with additional rota on-call cover for key customers.
You may have worked in the following capacities:
IT Helpdesk Team Lead, ServiceDesk Escalation Manager, ServiceDesk Technical Consultant, Lead 3rd Line Helpdesk Manager.
Application Statement: By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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