Recruiter

Atlantic Recruitment (0)

Salary

Competitive

Location

Winchester

Job term

Permanent

Job hours

Full time

Purpose of Job: The role will provide Data Network Design, implementation and Support services in the role dedicated to the client's Managed Service Contract for WAN, LAN, Security and ADC technologies.

Key Responsibilities & Accountabilities:
* Support customer project teams in the design of LAN, WAN and Security solutions to meet project objectives.
* Contribute to the technical design of the network to drive operational efficiency.
* To implement complex solutions utilising industry recognised and vendor best practices of the highest standard
* To ensure that implementation and support issues are appropriately escalated to product manufacturers and that those problems are progressed in a timely manner.
* To maintain appropriate product certifications and an appropriate skill level and awareness of new products and product releases.
* Provision of 3rd line support during office hours to diagnose and rectify client network problems.
* Provision of 2nd, 3rd line support out of hours whilst on call as part of a rota.
* To ensure that requests for technical support, troubleshooting and fault diagnosis are serviced in a timely manner and, where applicable, within service level agreement time scales.
* To ensure that appropriate escalation processes are adhered to and customer are fully updated on the status of ongoing problems and escalations.
* To provide customer facing written documentation on installed projects.
* To provide technical knowledge transfer to Network Operations Centre and Customer Service desk staff in order to ensure smooth transition from projects into service.
Key Relationships:
* Work as part of the Company's on site Account Team
* Work closely with Customers Design Authority and Company Technical Account Director to support the development and evolution of the Network.
Essential Criteria:
* The Technical Consultant will have experience of multiple vendor equipment and technologies & at least 3 years experience providing 3rd line support on Juniper products, preferably security appliances, routing and switching.
Desirable Criteria:
* An in-depth knowledge of Service Provider Environment’s (MPLS,VPLS)/Web hosting environments will be highly advantageous as will knowledge of.
* Applied F5 Experience
* Applied Checkpoint Experience

Recruiter

EasyWebRecruitment.com

Salary

From £20,000 to £20,000 per year + + £2,500 Travel Allowance

Location

Winchester

Job term

Permanent

Job hours

Full time

Site Support Engineer / Field Service Engineer (Telecoms) £20K

Our client is the world’s leading provider of point of care systems in healthcare, including media, information, clinical support software and infrastructure services.

Position: Site Support Engineer
Location: Salisbury and Winchester
Salary: £20,000 per annum + £2,500 Travel Allowance

ROLE:
The Site Support Engineer / Field Service Engineer is responsible for working as part of a team to provide 1st level technical and operational support to sites within a specific geographical area. (Cover in other areas may be required from time to time)

The role focuses upon maintaining both bedside and back office operational equipment including ownership of customer issues raised at the bedside. Maximising the uptime of Bedside Units and therefore the availability of the system to customers.

RESPONSIBILITIES:
a) Maximising the uptime (technical availability to customers) of the Bedside Unit.
b) Setting and delivery of daily uptime site targets and utilising in-house tools such as Bed Doctor etc.
c) Maximising the on-site repair of faulty bedside units and where necessary installing replacement parts.
d) Management and effective upkeep of bedside unit test equipment for fault detection.
e) Resolve customer generated problems and queries.
f) Clean & prepare all faulty equipment for return to the Repair Centre.
g) Operate site-based fault logging and reporting systems such as PET & Fault Logger.
h) Management of escalated faults to ensure fixes are completed in a timely manner, and that down-time is minimal.
i) Effective management and handling of any customer complaints, including escalation where applicable.
j) Management & maintenance of all equipment and ward consumable stock levels to ensure the correct levels of stock are in place. The management of payphones & vending machines (as applicable).
k) Adherence to legislative requirements, policies & procedures including Health and Safety policies and procedures.
l) Ensuring high levels of attendance and good time keeping at all times.
m) Provide cover and assistance for other Area Support Engineers as required.

ESSENTIAL SKILLS / EXPERIENCE:
a) Previous commercial experience of bedside unit replacement, or experience in a similar field or support role.
b) Commercial experience of working in a customer service environment, including complaints escalation and resolution.
c) Ability to gain quick familiarity with their vending machines and gain the ability to repair and maintain payphone systems and hardware.
d) Previous experience of working with the majority of the following in a commercial environment is essential:
- RF data networks and TV distribution systems.
- CAT 5 and Fibre data networks.
- Server and PC hardware/software in a Microsoft/Linux networking environment.
- Analogue and digital/VOIP telephone networks.
- TCP/IP network fundamentals including working with Windows software configurations.
e) Able to effectively prioritise workload and take an organised approach to work in order to meet targets and times deadlines.
f) Proficient verbal and written communication skills, with the ability to communicate technical issues to technical & non-technical people alike.
g) Frequent travel is an essential requirement of the role, and a full UK driving license is therefore required.

DESIRABLE SKILLS / EXPERIENCE:
a) MCSE/MCDST (Microsoft Certified Systems Engineer/Microsoft Certified Desktop Support Technician).
b) 3rd/4th Edition Electrical.
c) Relevant Audio Visual Industry qualification, cabling/infrastructure qualification, Telecommunications qualification, IT based qualification, and Relevant HNC/HND/NVQ.

You may have experience of the following: Site Support Engineer, Field Service Technician, Telecoms Engineer, IT Support, Systems Engineer, CAT 5, VOIP, Network Engineer, Telephony, Audio Visual, Support Engineer, Field Service Engineer, Vending Technician, IT Engineer, MCSE, Bedside Unit Support, Electronic Engineer, Microsoft Certified Desktop Support Technician, Cisco, Voice Engineer, MCDS, AV, Cable Engineer, TCP, IP, RF, Manufacturing Support Engineer, Microsoft Certified Systems Engineer, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.