Our site uses modern web tools not supported by your browser. For the best experience on our site,
please upgrade to the latest version of your preferred browser using the settings menu.

Our site requires Javascript. Please check that you have Javascript
enabled in your browser settings and are using a browser which supports it.

Close
Close

1 exact match

Hide

IT Support / 2nd Line Support Engineer, £Competitive

Basic job
Recruiter
EasyWebRecruitment.com
Salary
Competitive
Location
Stoke-on-Trent
Job term
Permanent
Job hours
Full time

IT Support / 2nd Line Support Engineer, £Competitive

Our client is one of the most innovative providers of claims solutions in the UK, with a 40 year history of delivering a range of market leading services covering both validation and fulfilment. Their strong shareholder backing, award winning leadership, reputation for excellence and team of remarkable and highly skilled professionals has ensured that they have truly differentiated themselves as a leading provider of total claims solutions.

Position: 2nd Line Support Engineer
Location: Stoke-on-Trent
Salary: £Competitive
Type: Full time, working between 8am and 6pm Monday to Friday and 8am to 2pm 2 in 4 Saturdays. You will have a 2 weeks shift rotation; week 1 8am - 4.30pm, week 2 9.30am - 6pm.

ROLE:
The IT Support / 2nd Line Support Engineer will provide support across their multi-site network to all users and departments. To issue and install systems, providing ongoing support and maintenance to the business with the technical ability to match the requirements.

RESPONSIBILITIES:
a) Make sure reported incidents that have been assigned to 2nd line have as much detail as necessary to find a solution.
b) Demonstrate, analyse and propose new systems to improve the efficiency of the department and/or business.
c) Proactively maintain all systems to minimise the potential of incidents occurring.
d) Troubleshoot IT incidents and problems and implement solutions where possible. In particular, resolve incidents and problems for which there is a known solution.
e) Investigate problems and find solutions to stop reoccurrences of the original incident.
f) Referral and allocation of support incidents through to 3rd line support, providing documentation relating to the incidents.
g) Provide customers with regular updates to their reported incidents.
h) Update the Configuration Management Database with any additions, deletions of or amendments to the Configuration Items.
i) Make sure any required changes are assessed correctly and responsibly in regards to risk, impact and time scales to the business. Follow the correct procedure for accomplishing tasks.
j) Manage and organise own workload using the dedicated service desk software.
k) Update the Knowledge Base with proven solutions to incidents and utilise the Knowledge Base to help fix present incidents. Organise and handle any PC setups, desk cabling and action any returns necessary including the recovery of hardware to a site, customer or supplier when required.
l) Escalate any potential issues with incidents or problems to the Support Manager. Control all releases to the environment making sure that incidents don’t occur because of the release.
m) The above is not an overall exhaustive list and may change with the overall business objectives of the company.

ESSENTIAL SKILLS / EXPERIENCE:
a) Proven skills in a service desk /helpdesk environment in a hands on 2nd line support capacity.
b) Lotus Notes Administration.
c) In depth knowledge of Active Directory 2003 and 2008 including DHCP, DNS, LDAP and Group Policy.
d) Experience of Exchange 2007 management.
e) Sound knowledge of LAN, WAN, VPN, VOIP and MPLS networking.
f) Previous experience of desktop support Windows XP, Windows 7, Windows 8 and MS Office; MS office 2003 (and onwards) support.
g) Full UK driving licence.
h) Proven ability in working with customers both face to face and over the phone; team player.

DESIRABLE SKILLS / EXPERIENCE:
a) AVAYA telephony system, Lotus Notes Administration, VMware and SAN storage, SQL Server.
b) Windows patch management.
c) Proven skills in supporting mobile devices including tablets, windows 8 phones and blackberry devices.

You may have experience of the following: IT Support, ITIL, MCP, MCSA, MCSE, 2nd Line Support Engineer, Helpdesk, Systems Administrator, Network Engineer, Server Support etc.

The company operate a stringent employee referencing and verification process when we on board new joiners (temporary or permanent), which means if you are offered a role with us we will ask you to make honest and open declarations about your past employment, qualifications, financial history and credit/debt history. Whilst these checks do not automatically mean that employment will not be confirmed, as we review each situation on a case by case basis, it can mean that offers of employment may be withdrawn if information is found which is not satisfactory to us. It is recommended that you should not resign from your current employment until you have satisfied the conditions against which each offer is made relating to referencing and verification checks.This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

Contact
Candidate Services
Posted
Reference
ewr466048929

Applied

Your application for ‘IT Support / 2nd Line Support Engineer, £Competitive’ has been sent

Your application has been successfully sent. Thanks for applying!

Loading

Further results

We've found more jobs matching your criteria

2 related matches

Hide

Mechanical Engineer

Basic job
Recruiter
AST Recruitment Ltd
Salary
From £35,000 to £42,000 per year + Bens+Bonus
Location
Stoke-on-Trent
Job term
Permanent
Job hours
Full time

Mechanical Engineer; Ability to convert tender level information to project plant specification detail to enable purchase of equipment. Experience will be required in the specification of all aspects of an industrial water / effluent treatment plant;
Full description:
Mechanical Engineer - Industrial Project Base:

Job Profile;

Tasks required of the incumbent will be varied and require the following skill set :-
1) Ability to convert tender level information to project plant specification detail to enable purchase of equipment to be carried out. Experience will be required in the specification of all aspects of an industrial water / effluent treatment plant specifically, but not limited to, the following:
a. Pumping units.
b. Air Blowers
c. Pipe work including supports (ANSI B31.1, and B31.3.
d. In line pipe items (eductors, strainers, resin traps).
e. Vessels to common European and international standards (including ASME VIII).
f. Valves.

2) Design experience should be such that at least a working knowledge of some of the following processes has been gained. Lead designer responsibilities of the processes would be advantageous. Candidates without the process knowledge will be considered providing their experience of the above equipment suits our business needs.

Demineralised Water Production by Reverse Osmosis and Ion Exchange processes.
Condensate Polishing.
Filtration using Inert Media.
Filtration by the use of mechanical interception equipment.
Chemical Dosing Systems.
Alternatively a candidate with sound background of process engineering in the offshore oil and gas industry would be of interest to us.
3) Ability to liaise with, and obtain and review information from, where necessary, all internal company departments including workshops and external suppliers. The engineer is to ensure that designs are prepared, made and constructed to best possible practise whilst maintaining budgetary aims and goals.
4) Where required by the project manager, attend client and sub contractor meetings to ensure that Company engineering excellence is available to our customers for advice and help.
5) Possess the ability to ensure that Company engineering skill is not compromised by equipment provided by vendors in our supply chain.

The Person

Qualifications - Graduate level preferred although candidates with HNC and significant industrial experience will be considered.

Experience
* It is unlikely that anyone with less than 5 years post completion of qualifications will have the necessary depth of experience to successfully perform this role.
* Must be able to work as part of a small or large team.
* Flexible in approach to variety and nature of tasks allocated.

* Must be willing to learn and work within Company procedures and practises.
* Ability to travel abroad for short term assignments (1 -2 weeks) would be desirable.

Contact
Garry Corry
Posted
Reference
GPC-03238

Applied

Your application for ‘Mechanical Engineer’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

.Net Developer - VB.Net, C#, ASP.Net

Basic job
Recruiter
LA International Computer Consultants Ltd
Salary
From £25,000 to £35,000 per year
Location
Stoke-on-Trent
Job term
Permanent
Job hours
Full time

.Net Software Developer – ASP.Net / VB.Net / C# / SQL
Location: Staffordshire
Salary: c£25-35k

The Role:
An urgent opportunity has arisen for an enthusiastic .Net Developer to join our client, who is a successful and long standing software solutions provider to many well-known businesses. You will be working as part of a small R&D development team working on new and existing product development in a full project lifecycle role.

Key Skills:
The ideal candidates will have a solid commercial and technical development background in the .Net Framework. You will have experience of developing both desktop and web based applications, from requirements right through the development lifecycle. You will have experience with WinForms and WebFroms along with good ASP.Net skills. You will have experience in VB.Net or C# but with flexibility to work in either language. You will have strong database skills with solid SQL / T-SQL and good SQL Server experience. Any exposure to Java would be a bonus but not essential. You will be outgoing with good communication skills, you will be comfortable integrating into a tight knit team and business. You will also ideally have good communication and documentation skills and be comfortable talking to clients at various stages of the development lifecycle.

The Company:
This is a first class opportunity to join a very stable and successful company with a great working environment, where you will be rewarded with genuine opportunities to work throughout the project lifecycle on exciting new products. Staffordshire / Stoke-on-Trent / Derbyshire / West Midlands / South Cheshire.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards)

Contact
Tom Cowen
Posted
Reference
TC/VBNET/S/086011030

Applied

Your application for ‘.Net Developer - VB.Net, C#, ASP.Net’ has been sent

Your application has been successfully sent. Thanks for applying!

Loading
Close

Register

What should I enter?

Password tips

To make your password strong:

  • 8 characters minimum, the longer the better
  • Use upper and lowercase letters, numbers and punctuation
  • Don't use easily guessable words like your name or email or the site name
  • Don't use a password you already use on another system
  • Change your password regularly

By clicking Register you agree to our Terms and Conditions, Privacy Policy and Cookie Policy

Use another account What does this mean?

Please enter a personal, not work, email address.

Thanks for registering.

This email address was used to apply for a role without registering on the site. To confirm it is your email account we have sent you an email. Please click on the link in the email when you receive it.

Log in

I've forgotten my password

No account? It's free to register

Use another account What does this mean?

Forgotten password

Enter your email address, and we'll send you a link to reset your password

If is in our records we will send a link to reset your password to that address.

Having problems?

Please check the spelling of the email address one more time.

If you don't receive the email, check your junk email folder.

If you're still having problems, contact us.

Sorry, there's been a problem sending your password reset request.

Please try again later.

Close

CV verification

Some information about the Experian CV verification process. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse sed felis non arcu facilisis congue eget at quam. Curabitur viverra blandit augue, at tempus mi viverra eu. Suspendisse non.

Get your CV verified