Recruiter

Support Services Group (1)

Salary

From £62,000 to £72,000 per year + Bonus, Car Allowance and Relocation paid for

Location

Somerset

Job term

Permanent

Job hours

Full time

Manager of Technical Operations
Salary £62K + 10% bonus + car allowance
Location Shepton Mallet ( Re-Location paid for!!)
Role Summary
As part of the Service Assurance Team, the Technical Operations Manager is responsible for managing a team of Engineers providing 2nd line diagnostics, fault management and service restoration, a Change Management tea, a 3rd line Problem Management team and a Customer Solutions Implementation team for global clients
Key Responsibility Areas
• Customer Fault Management
• Technical Fault Escalations
• Network Management
• Change Management
• Customer Relationship Management
• Problem Management
• Customer Solution Implementation
• Process Management
• Quality Assurance
• People Management
Technical Knowledge
The individual would be expected to have good working experience and knowledge of the areas below and be able to give examples of how they have used these in practice.
 Solution ; MPLS VPN Solutions, Internet Access & IPSEC, Telepresence (Video & Voice)
 Products; ADSL, SHDSL; SDH, Dark Fibre, Ethernet, Ethernet over Copper, ISDN, 3G
 MPLS Networking in a backbone network environment
 BGP, TCP/IP, EIGRP, OSPF and other protocols
 ISP platforms: radius, TACACs, DNS, mail platforms
 Awareness of Internet security and abuse issues
 Cisco: ISR/16xx through 76xx to GSR and CRS-1 - in-depth essential requirement
 Cisco Catalyst Ethernet switches - working knowledge required
 Cisco load balancers working knowledge required
 Console management switches and power switches - working knowledge required
 Understanding of physical media (fibre, Cat 5, etc) - working knowledge required
 Operating Systems, Protocols & Other
 Cisco IOS, - in-depth essential requirement
 L2TP, Pseudowires and other tunnelling technologies
 Basic understanding and use of Unix based systems required
 Any scripting or programming knowledge a bonus
 Basic understanding of VoIP/IP Telephony/IPC
 Basic understanding of SDH/DWDM
 ITIL: Incident, Problem and Change Management process and procedures
 Sound knowledge of Microsoft Office packages
Cisco Qualifications desired, in order of preference:
 Cisco Certified Internetwork Professional (CCIP)
 Cisco Certified Network Professional (CCNP)
 Cisco Certified Design Professional (CCDP)
 Cisco Certified Network Associate (CCNA)
ITIL Qualifications desired, in order of preference:
 ITIL V3 Intermediate Level
 Service Capability - Lifecycle Stream
 Operational Support & Analysis - Service Operation
 Release Control and Validation – Service Transition
 Service Design
 Planning Protection & Optimisation – Continual Service Improvement
 Service Offerings & Agreements – Service Strategy
 ITIL V3 Foundation Level