Recruiter

EasyWebRecruitment.com

Salary

From £20,000 to £20,000 per year

Location

Norwich

Job term

Permanent

Job hours

Full time

Site Support Engineer / Field Service Engineer (Telecoms) £20K

Our client is the world’s leading provider of point of care systems in healthcare, including media, information, clinical support software and infrastructure services.

Position: Site Support Engineer
Location: Norwich
Salary: £20,000 per annum

ROLE:
The Site Support Engineer / Field Service Engineer is responsible for working as part of a team to provide 1st level technical and operational support to sites within a specific geographical area. (Cover in other areas may be required from time to time)

The role focuses upon maintaining both bedside and back office operational equipment including ownership of customer issues raised at the bedside. Maximising the uptime of Bedside Units and therefore the availability of the system to customers.

RESPONSIBILITIES:
a) Maximising the uptime (technical availability to customers) of the Bedside Unit.
b) Setting and delivery of daily uptime site targets and utilising in-house tools such as Bed Doctor etc.
c) Maximising the on-site repair of faulty bedside units and where necessary installing replacement parts.
d) Management and effective upkeep of bedside unit test equipment for fault detection.
e) Resolve customer generated problems and queries.
f) Clean & prepare all faulty equipment for return to the Repair Centre.
g) Operate site-based fault logging and reporting systems such as PET & Fault Logger.
h) Management of escalated faults to ensure fixes are completed in a timely manner, and that down-time is minimal.
i) Effective management and handling of any customer complaints, including escalation where applicable.
j) Management & maintenance of all equipment and ward consumable stock levels to ensure the correct levels of stock are in place. The management of payphones & vending machines (as applicable).
k) Adherence to legislative requirements, policies & procedures including Health and Safety policies and procedures.
l) Ensuring high levels of attendance and good time keeping at all times.
m) Provide cover and assistance for other Area Support Engineers as required.

ESSENTIAL SKILLS / EXPERIENCE:
a) Previous commercial experience of bedside unit replacement, or experience in a similar field or support role.
b) Commercial experience of working in a customer service environment, including complaints escalation and resolution.
c) Ability to gain quick familiarity with their vending machines and gain the ability to repair and maintain payphone systems and hardware.
d) Previous experience of working with the majority of the following in a commercial environment is essential:
- RF data networks and TV distribution systems.
- CAT 5 and Fibre data networks.
- Server and PC hardware/software in a Microsoft/Linux networking environment.
- Analogue and digital/VOIP telephone networks.
- TCP/IP network fundamentals including working with Windows software configurations.
e) Able to effectively prioritise workload and take an organised approach to work in order to meet targets and times deadlines.
f) Proficient verbal and written communication skills, with the ability to communicate technical issues to technical & non-technical people alike.
g) Frequent travel is an essential requirement of the role, and a full UK driving license is therefore required.

DESIRABLE SKILLS / EXPERIENCE:
a) MCSE/MCDST (Microsoft Certified Systems Engineer/Microsoft Certified Desktop Support Technician).
b) 3rd/4th Edition Electrical.
c) Relevant Audio Visual Industry qualification, cabling/infrastructure qualification, Telecommunications qualification, IT based qualification, and Relevant HNC/HND/NVQ.

You may have experience of the following: Site Support Engineer, Field Service Technician, Telecoms Engineer, IT Support, Systems Engineer, CAT 5, VOIP, Network Engineer, Telephony, Audio Visual, Support Engineer, Field Service Engineer, Vending Technician, IT Engineer, MCSE, Bedside Unit Support, Electronic Engineer, Microsoft Certified Desktop Support Technician, Cisco, Voice Engineer, MCDS, AV, Cable Engineer, TCP, IP, RF, Manufacturing Support Engineer, Microsoft Certified Systems Engineer, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

Recruiter

Connectus

Salary

Competitive

Location

Norwich

Job term

Contract

Job hours

Full time

A Service Desk & 1st Line Support Technician is required for an on-going contract (likely to be many months) based in Norwich, Norfolk.

Working within the central Service Desk for a large well established organisation, you will be providing 1st line support to users (hardware & software).

Day to day responsibilities will include diagnosing and allocating all Service Desk requests in accordance with SLAs and providing 1st line support including call logging, general troubleshooting. This is an ideal role for someone looking to progress their career within IT and is very likely to progress into a permanent position for the right candidate.

This role is suitable who has recently graduated from an IT related degree or recently qualified as an IT Technician or someone who has previous IT support or service desk / helpdesk experience. This position will pay £8.75 + holiday pay (Paye) or £10.50 per hour (Ltd/Umbrella).

To apply for this position, candidates must be eligible to live and work in the UK

Matchtech Group Plc is acting as an Employment Business in relation to this vacancy.

Recruiter

EasyWebRecruitment.com

Salary

From £55,000 to £62,000 per year

Location

Norwich

Job term

Permanent

Job hours

Full time

Operations Manager / Project Manager (Engineering / Electronics)

THE ROLE

This is a senior appointment in a rapid growth technology company, presenting an opportunity for an ambitious Operations Manager to develop their capability into what is planned to become a full Chief Operating Officer role.

This means working across the business in a leadership role, inputting into senior management decisions, and working closely with the CEO.

Position: Chief Operating Officer
Location: Hethel, Nr Norwich
Salary: £55K - £62K dependent on experience
Benefits: Mileage allowance and appropriate business tools


THE COMPANY

Our client is a specialist technology company that designs and delivers ground breaking water infrastructure monitoring technology.

A highly successful recent funding round is supporting their ambitious growth plans to take an expanding range of technology products into utility companies around the world.

To support this growth the company has created this role to take full responsibility for managing business operations and delivery of the company’s products and services.

The areas of responsibility for this role will include (though not be restricted to):

RESPONSIBILITIES:

Manufacturing Process
• Directing and managing the production process to achieve on-time delivery and specified quality standards throughout.

• Overseeing effective relationships with key manufacturing partners including suppliers and contractors. Negotiating and securing commercially attractive deals with suppliers and subcontractors, and managing those relationships.

• Shaping client relationships at all levels of engagement (from senior management to operational staff) through project initiation, installation, and service support. Including post delivery product performance and administration.

Quality Assurance
• Quality control within the company (including the implementation of ISO 9000 standards compliance for production) building systems to mitigate non-conformances, inputting into R&D and product development.

General Management
• Taking a pro-active approach to identifying and delivering organisational efficiencies, with responsibility for the operational activities of the business.

• Ensuring that internal business systems are properly organised and maintained. Including Electronic Communication Networks, IT versioning, data security and access, Risk Register, Health and Safety, and risk management.

• Support for the marketing function through regular participation in social networking platforms.


THE SUCCESSFUL CANDIDATE

Will be able to evidence:
• A track record of successful project delivery, managing technology driven production and implementation processes in competitive commercial environments.

• Technical knowledge in the electronics/engineering field. A working familiarity with engineering drawings, circuit schematics and electronic components sufficient to enable engagement with suppliers and contractors.

• A personal history of continuous learning and career development.

• Commercial awareness, and an ability to contribute to business management decisions.

• Education to Degree level, ideally in a science, technical, or business discipline.

• Social confidence with good interpersonal skills and an ability to work across company functions


You may have experience of the following: Electronic Engineering, Operations Manager, Chief Operating Officer, COO, Engineering Project Manager, Prince2, Manufacturing Operations Manager, Utilities Infrastructure, Electronic Engineer, Signal Processing, Electronics, etc.

This vacancy is being advertised by Easy Web Recruitment, the UK's leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.