Recruiter

Remit Resources

Salary

From £24,000 to £30,000 per year

Location

Dartford

Job term

Permanent

Job hours

Full time

Our client requires a Senior Helpdesk Support Analyst to join their busy and well established support desk. They are a small technical team supporting an active and demanding internal user base, the role is technical 1st / 2nd line responsible for first time fix and resolving as well as purely logging helpdesk calls.

They need someone with a solid technical background, upwards of 2 years in a technical helpdesk role or desktop support. Ideally someone who ultimately want to progress into an infrastructure or projects focussed position.

Technically, the environment is predominantly Microsoft based and the successful candidate will have working knowledge of Windows XP, Active Directory and Microsoft Office as well as Desktop Hardware i.e. PC`s, Printers, Laptops, PDA`s etc.

In addition to solid helpdesk / service desk experience and great customer service skills the right candidate will be a great communicator with the ability to quickly gain credibility and build relationships.

This role is urgent, with interviews available immediately for the right person.

To discuss this role in detail please send your CV to Richard Morgan at Remit Resources ASAP.

We have a sole agency agreement with this company.

Recruiter

Remit Resources

Salary

From £23,000 to £27,000 per year

Location

Dartford

Job term

Permanent

Job hours

Full time

Helpdesk / Service desk analyst (1st / 2nd Line support) needed to join a busy Helpdesk. Supporting a user base of around 400 the role will involve providing 1st Line Support against demanding SLA’s.

The role involves:

• Being the primary point of contact for all helpdesk calls and logging calls in the helpdesk system.
• Manage all Incidents in line with procedures
• Define, document and support the helpdesk services used by the business
• Monitor the progress of all calls logged to ensure they are satisfactorily progressed in line with service promise and customer expectations
• To resolve a high and continually improving proportion of calls in line with defined KPI’s and to manage calls that cannot be resolved at point of contact to ensure they are processed in line with SLA’s.
• Provide backup support to the Desktop Support Analysts, where calls can be easily resolved
• Maintain a “quality” IT service in accordance with agreed quality standard procedures.

The right person for this role will have a combination of technical skills as well as great communication skills. Any exposure to ITIL would be fantastic as would experience with change control and documentation.

This role would be ideal for someone with a couple of years experience who is ambitious to progress and in time, move into a more technical role.

Technical skills and experience will include:

• Working knowledge of Windows XP/7, Active Directory, and Microsoft Office.
• Support of desktop hardware – PCs, printers, thin clients, laptops, PDAs and Blackberries.

They have worked hard to create a very positive working environment, they invest heavily in both training and new technologies, this is a great place to work

To discuss the role in detail please send your CV to Richard Morgan at Remit Resources ASAP

Recruiter

Remit Resources

Salary

From £23,000 to £27,000 per year

Location

Dartford

Job term

Permanent

Job hours

Full time

Helpdesk / Service desk analyst (1st / 2nd Line support) needed to join a busy Helpdesk. Supporting a user base of around 400 the role will involve providing 1st Line Support against demanding SLA’s.

The role involves:

• Being the primary point of contact for all helpdesk calls and logging calls in the helpdesk system.
• Manage all Incidents in line with procedures
• Define, document and support the helpdesk services used by the business
• Monitor the progress of all calls logged to ensure they are satisfactorily progressed in line with service promise and customer expectations
• To resolve a high and continually improving proportion of calls in line with defined KPI’s and to manage calls that cannot be resolved at point of contact to ensure they are processed in line with SLA’s.
• Provide backup support to the Desktop Support Analysts, where calls can be easily resolved
• Maintain a “quality” IT service in accordance with agreed quality standard procedures.

The right person for this role will have a combination of technical skills as well as great communication skills. Any exposure to ITIL would be fantastic as would experience with change control and documentation.

This role would be ideal for someone with a couple of years experience who is ambitious to progress and in time, move into a more technical role.

Technical skills and experience will include:

• Working knowledge of Windows XP/7, Active Directory, and Microsoft Office.
• Support of desktop hardware – PCs, printers, thin clients, laptops, PDAs and Blackberries.

They have worked hard to create a very positive working environment, they invest heavily in both training and new technologies, this is a great place to work

To discuss the role in detail please send your CV to Richard Morgan at Remit Resources ASAP

Recruiter

Remit Resources

Salary

From £23,000 to £25,000 per year

Location

Leeds

Job term

Permanent

Job hours

Full time

1st / 2nd Line Desktop support analyst needed by this large financial services organisation. The role involves providing IT support in a Windows 7 environment, including software installation and support, user / security set up, resolving hardware problems, day to day housekeeping and generally supporting the user base. It will be based in their Leeds office but will also involve travel to their Hull office.

As the IT Support analyst your key areas of responsibility will include:

• Install and repair desktops, laptops and servers including full client software installations, on a Windows 7 Enterprise Platform
• Assist users in access to, and use of, all relevant applications
• Configuration and maintenance of network printing and multi-function devices
• Carry out maintenance of onsite backup and restoration procedures using BrightStor
• Manage space availability on Network volumes
• Assist in deployment of new software, and resolution of any local issues relating to LAN / WAN
• Apply patches and updates
• Maintain security of the systems
• New staff IT inductions
• Respond to user queries (1st line) and ensure responses by the team are timely and accurate
• Administer, maintain and provide user training on the internal phone system
• Provide regular on-site visits to relevant offices
• Liaise with relevant members of the Infrastructure and Business solution teams

Candidate

The right candidate will have solid experience providing IT support in a professional environment including:

• Familiar with maintenance and administration of Windows 7 Enterprise, Windows 2003 Server and Windows 2008 Server through Active Directory.
• The use of a centralised helpdesk call logging environment
• Working knowledge of working in a virtualised environment (VMware)
• Previous use of CA software, i.e. Software Delivery, Remote Control (ITCM)
• Backup and restore procedures using BrightStor
• Good knowledge of Microsoft Office 2007 is essential
• Good problem solving and Diagnosis skills
• Able to prioritise and manage conflicting demands
• Thorough understanding of file access and management in a WAN / LAN environment

On a personal level, great communication and customer skills are an absolute must, you will be working with and providing IT support to users at all levels including Senior Directors. In addition to this they need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

The Company

This Company are one of the market leaders within their field. They are a progressive organisation that invest heavily in IT and recognise the need to manage this to ensure the greatest return on their Investment. They are Investors in People and have a real commitment to training and personal development as well as offering a good work life balance. This role is based in their Leeds Office, but also covers Hull, as such a full driving licence and access to a car will be needed.

Package

The salary on offer is £23,000 - £25,000 with a full benefit package

To discuss this role please send your CV to Richard Morgan at Remit Resources ASAP.

Recruiter

Remit Resources

Salary

From £23,000 to £25,000 per year

Location

Leeds

Job term

Permanent

Job hours

Full time

1st / 2nd Line Desktop support analyst needed by this large financial services organisation. The role involves providing IT support in a Windows 7 environment, including software installation and support, user / security set up, resolving hardware problems, day to day housekeeping and generally supporting the user base. It will be based in their Leeds office but will also involve travel to their Hull office.

As the IT Support analyst your key areas of responsibility will include:

• Install and repair desktops, laptops and servers including full client software installations, on a Windows 7 Enterprise Platform
• Assist users in access to, and use of, all relevant applications
• Configuration and maintenance of network printing and multi-function devices
• Carry out maintenance of onsite backup and restoration procedures using BrightStor
• Manage space availability on Network volumes
• Assist in deployment of new software, and resolution of any local issues relating to LAN / WAN
• Apply patches and updates
• Maintain security of the systems
• New staff IT inductions
• Respond to user queries (1st line) and ensure responses by the team are timely and accurate
• Administer, maintain and provide user training on the internal phone system
• Provide regular on-site visits to relevant offices
• Liaise with relevant members of the Infrastructure and Business solution teams

Candidate

The right candidate will have solid experience providing IT support in a professional environment including:

• Familiar with maintenance and administration of Windows 7 Enterprise, Windows 2003 Server and Windows 2008 Server through Active Directory.
• The use of a centralised helpdesk call logging environment
• Working knowledge of working in a virtualised environment (VMware)
• Previous use of CA software, i.e. Software Delivery, Remote Control (ITCM)
• Backup and restore procedures using BrightStor
• Good knowledge of Microsoft Office 2007 is essential
• Good problem solving and Diagnosis skills
• Able to prioritise and manage conflicting demands
• Thorough understanding of file access and management in a WAN / LAN environment

On a personal level, great communication and customer skills are an absolute must, you will be working with and providing IT support to users at all levels including Senior Directors. In addition to this they need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

The Company

This Company are one of the market leaders within their field. They are a progressive organisation that invest heavily in IT and recognise the need to manage this to ensure the greatest return on their Investment. They are Investors in People and have a real commitment to training and personal development as well as offering a good work life balance. This role is based in their Leeds Office, but also covers Hull, as such a full driving licence and access to a car will be needed.

Package

The salary on offer is £23,000 - £25,000 with a full benefit package

To discuss this role please send your CV to Richard Morgan at Remit Resources ASAP.