Exclude any of the below options from the search results:
- From £307 to £307 per day
- Tyne and Wear, Newcastle upon Tyne, England, United Kingdom, North East
- Job term
- Job hours
- Full time
Remote Onsite Infrastructure Support (DV clearance) - Newcastle Location: Newcastle Duration: 7 months Salary: �307 per day pay - not negotiable Candidates must have DV clearance prior to starting. We are urgently looking for an Onsite Infrastructure Support to be based in Newcastle for our major blue chip client. Reporting into the SME Lead, this role involves remote/onsite support of the Deployed infrastructure. This support encompasses a pro-active and reactive approach to delivering solutions and processes, with maximum effect & efficiency to the team, and the customer. Responsibilities include, but are not limited to: Management, monitoring and administration of the Live environment Direct technical escalation point for the 24/7 Helpdesk Produce documentation, work procedures and processes for supporting the Live environment Investigate, diagnose and resolve issues affecting the availability of live service, including root-cause analysis Ensure incidents are managed effectively using relevant toolsets Act as point of contact within the team for other support teams Ensure that all SLAs are adhered to in accordance with the contractual agreements Adhere to change management procedures as defined by ITIL processes Provide service improvement initiatives, alongside the work undertaken by system architects Essential skills: Must be self-motivated and determined Ability to work under pressure in a highly visible environment Flexible with work times, in order that any major problems are resolved in a timely manner Ability to work under own initiative Ability to communicate effectively with both internal/external customers Willingness to learn and develop skills Strong troubleshooting skills and good attention to detail In-depth working knowledge of Desktop Infrastructure & Windows Server platforms (predominantly Windows Server 2003) Virtualisation (VMware V4) San Storage Management (NetApps) Active Directory/User Account management Please apply for more details.
- PS Computer Services Ltd
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