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- From £40 to £45 per hour
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- Full time
Technical Solutions Architect – Major Blue Chip – Cheshire
12 month contract
Qualification and experience:- Cisco CCNA, CCNP, CCDP.ITIL foundation v3.
2 Years’ experience in customer facing role managing network related service issues, incidents and problems
5 years practical experience working as a Network specialist with 4 years experience as TSA/TSE creating network designs and solutions for the following technologies: Cisco Routing and Switching, specifically the following products: 3560, 3750, 4000, 6000, and 2900 Series, Nexus range specifically 5000 and 7000, also activities required in order to install and interface them into existing networks. Cisco Wireless o Cisco VPN/FW o Cisco VSL/VRF configurations
F5 load balancers Personal Skills
Resilient and able to work under considerable pressures
Approachable and able to deal with people of varying levels, knowledge and experience - especially management and key clients
Customer facing multi skilled individual to support service related issues and incidents at a management and technical resolution level. Technically capable and has experience performing TSA and design solutions role. Work with the customer and its suppliers to take their high-level business requirements and create technical solution proposal to meet them. Work with the sales team to define fully costed proposal open for customer acceptance. Create detailed network designs for defined projects in line with industry best practice and specific architectural standards and policies. The following list specifies general roles and responsibilities of what is expected of the TSA.
Service duties; Attend meetings with customer and its suppliers to understand issues relating to the network service; Investigate and resolve issues relating to network services, creating action plans and communicating progress to stake holders; Be familiar with ITIL frame work and terminology in relation to managing faults, issues and improvements; Understand ITIL process and functions and how these apply to network services; Delegate work and tasks associated with resolution of service issues. Bid Work/ Technical Solution Proposals; Meet with the customer and customer representatives to understand their requirements; Document and agree customer requirements from which a Solution proposal will be created; Identify the high level design for the Solution including the tasks, equipment and resource effort to deliver them; Understand the existing architectures and designs deployed within the estate and ensure these are factored in to the solution designs; Be able to create accurate build of materials of network equipment to fulfill the needs of the solution design; Be able to identify the scope of work and those dependant tasks that sit with and their suppliers; Understand the operational support and service model so that any solutions created can be easily deployed and supported; Be aware of Cisco latest standards to ensure new solutions include a future proof platform; Be able to work closely with the Account network Architect to check and validate proposals are in line with latest standards; Peer review other TSA solutions for consistency of approach and metrics; Apply network security principles to your solutions and check designs for compliance; Attend project hand over meeting to ensure network engineer and design resource understand the solution they are to deliver against; Assist the Sales team with resourcing pricing metrics and methodologies; Assist the sales operation to create proposal estimates for the customer to use for budgetary business justification. Network Design; Carry out design work assigned to you, using standard methodologies and established processes and standards; Create high-level and detailed design documents; Understand Standards and policies and reflect these in the network designs produced; Understand client Tooling and monitoring used on the account. Factor these in to the designs; Work with account architect throughout the design process to ensure compliance to latest policies and standards.
- Daniel Lewis
- 12 months
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