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IT Installation Technician (PC/Network Support / Field Engineer)
iTeam Solutions Ltd specialise in offering high quality professional IT support and services to small and mid-sized companies.
Position: IT Installation Technician
Location: Saltford, Bristol
Salary: £20-22k Basic + Company Car
Your duties will include a combination of IT helpdesk duties and installation, configuration and support at their clients’ sites of hardware and software. From the simplest printer installation to the trickiest server replacements, they believe a project should be planned and completed properly to ensure it is always done correctly and their clients’ expectations are met or exceeded.
You’ll work closely with the project engineer, helpdesk staff and technical director at iTeam and will need to recognise possible sales opportunities during the course of your work.
A full driving licence is essential as a company car is provided.
Please note that successful applicants would be subject to a CRB check.
You will need at least 3 years’ experience of supporting desktop and server operating systems and applications, networking and communications LAN WAN, ADSL etc. and you'll need excellent communication skills.
They’re looking for experience in supporting SMBs with Microsoft Small Business Server and latterly Server Essentials and Office365.
a) 1st and 2nd line helpdesk support.
b) Drawing up plans for and arranging installation projects
c) Pre-installation preparation for PC/Server/Comms projects.
d) Liaison with clients during projects.
e) Routine site visits to client site for checks and maintenance.
f) Provide onsite installation and support services to clients.
g) Recognising possible sales opportunities during the course of your work.
h) Preparation of pre-quote information.
SKILLS / EXPERIENCE:
a) A minimum of 3 years’ experience supporting IT applications and/or communications technologies
b) Front line telephone support to external customers in the SMB support industry
c) Field engineering support.
d) Educated to at least ‘A’ level standard.
e) MCP or other MS certification an advantage.
f) The ability to remain calm and friendly under pressure.
g) Logical approach to problem solving.
h) Good knowledge of desktop and server operating systems.
i) Good listening skills.
j) Good written communication skills.
k) Able to communicate technical instructions to all levels.
l) Good knowledge of Internet based communication technologies.
m) Good knowledge of server operating systems.
n) Highly customer focused.
o) Good organisational skills.
p) Ability to multi-task.
You may have experience of the following: PC Support, Network Administrator, IT Software Support Engineer, System Administrator, ICT Desktop Support Technician, IT Field Engineer, Helpdesk Support Technician, Hardware Engineer, Server Support, MCP, Microsoft Certified, Network Engineer, A+ Certified etc
This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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