Recruiter

JOBG8

Location

Canada

Job term

Permanent

Job hours

Full time

COMPANY BACKGROUND:
TUC Managed IT Solutions Ltd. provides comprehensive IT business solutions, products and services. TUC's customized solutions institute best-practice processes and are architected with best-in-class products from Tier-One manufacturers.

TUC's principal service offering is the award winning managed services solution, Connected Office. Connected Office delivers cost-effective IT Service Management (ITSM) to small- and medium-sized businesses and organizations. With Connected Office, clients have a partner who takes full responsibility for their IT infrastructure; gives them access to highly qualified technicians; guarantees service levels; and provides a host of proactive services that help prevent the catastrophic impact of downtime.

JOB SUMMARY:
The role will require an individual with organizational skills and strong time management and communication capabilities. The individual will have customer-facing responsibilities and be experienced in the support and delivery of proposed solutions. Further, the candidate will ensure high quality service delivery for day to day networking services to the client.

DESCRIPTION OF RESPONSIBILITIES:

* Act as the senior technical resource in resolving network and server related issues, including SQL server, Exchange 2003/2007/2010, SharePoint and Windows 2003/2008

* Address mission critical issues on a daily basis to ensure the smooth operation of different technologies in use

* Provide planning documents for network installs and upgrades;

* Help plan and implement SharePoint solutions for clients

QUALIFICATIONS:

* Two Vendor Certifications (MCSE, CCNA, CNE, CCSE, etc.);

* Strong experience with networking technologies such as routing and switching;

* Strong experience with data management, backup and archival processes, and system performance monitoring and tuning

* In-depth knowledge of network services such as DNS, NIS, LDAP, Web, Email, FTP, Firewalls, VPN's, remote management, and network monitoring;

* In-depth knowledge of MS Windows 2003/2008 architectures;

* In-depth knowledge of Active Directory, Windows 2003/2008 server and advanced server;

* In-depth knowledge of MS Exchange/SQL/SharePoint Servers;

* In-depth knowledge of remote access technologies (TS, VPN, VNC, etc)

* Ability to organize, prioritize, and work in a multi-tasking, high pressure environment;

* Strong communication, presentation, and client management skills required;

* Valid and current driver's license;